You’re lucky I didn’t throw your bag out with the trash.
Those are the words I was greeted with after the final day of Startup Weekend Amsterdam. Really? That’s how you treat your customers? Threatening to throw their bags out with the trash? Yeah, there’s a smart way to run your business. Yes, I’d say Europe needs some customer service lessons. For starters, you don’t generate positive word of mouth by threatening your customers and making them feel like crap. That seems to be a pretty simple concept, but I guess not a lesson everyone has learned.
I realize that checking out in the morning and leaving a bag until 9 pm isn’t normal. That said, I did ask the person working in the morning if I could leave my bag.
They said yes. I didn’t specifically tell him the bag would be there until the evening. The night receptionist told me that “bags can be stored for up to 3 hours after checkout” is written all over signs everywhere in the hostel. That may be true, but I never saw those signs. I’ve been to a ton of hostels all over the world, and never has someone tried to enforce a hard time limit on storing bags after checkout. I apologized for leaving my bag there longer than normal, and he proceeded to tell me that I was extremely lucky this time that the bag was still there. I would have been happy to pay a few Euros for the inconvenience — but instead they jumped straight to making me feel like an asshole. Not the way I want to be treated by the staff of a place where I’ve spent over 200 Euro.
There’s one thing I know for a fact. I will never say a good thing about Cosmos Hostel Amsterdam to anyone ever again. It’ll always be the Amsterdam hostel that I warn people against staying at. Well done, Cosmos Hostel Amsterdam. Well done. You just lost a customer — and all the WOM potential that goes with that customer — for life.
[Photo via http://www.hmtweb.com/]
One couple from Hungary overstayed their intended departure date by a full 7 days. Why? It’s a low key, chilled out alternative to Amsterdam — just an hour away from the strippers and coffee shops of Amsterdam. Life is just comfortable. Get up, go hang out at the beach, chill out and chat with fellow travelers, smoke, drink a few beers, cook dinner. Many that stop here have been traveling non stop every 2-3 days for a month or more and just want a few days of doing nothing and NOT traveling.
Like me, you’ve probably stayed at hostels all over the world over the course of your extensive travels. Likely, some really great ones and some really crappy ones.
From time to time, I get asked why I spend so much time traveling the globe. I’ve more or less been nomadic since early 2010 and my travels have certainly 
